ClientCasey’s General Stores, Inc
SolutionServiceNow Service Portal
Confusion among employees
Quick 4-click submission on the new portal ensures that employees are able to get help from any department within 4 clicks
Role-based, secure design ensures that employees see personalized views with only the content and departments relevant to them
A unique combined list of requests color-coded by function with comment previews help employees to quickly check the progress on submitted requests
Unified employee journey on the portal is designed to provide a consistent employee experience that keeps getting better
Casey’s leverages ServiceNow automation and crossfunctional features for various departments including IT, HR, Store Operations & Helpdesk, Facilities, Regional Training, and Advertising. There were several portals built on ServiceNow which led to confusion among employees.
INRY replaced the multiple portals with a new single, role-based, one-stop-shop portal that provides a combined view of all tasks requests and with several new features designed to transform the employee experience at Casey’s.