Caseys-general-stores-logo

Casey’s employees use a single portal to get help from any department in 4 clicks or less

  • Client
    Casey’s General Stores, Inc
  • Industry
    Retail
  • Employees
    37,000
  • Solution
    ServiceNow Service Portal

Challenges

Multiple portals
User Experience
Confusion among employees

Solution

Information-Technology

Quick 4-click submission on the new portal ensures that employees are able to get help from any department within 4 clicks

Training-and-Development

Role-based, secure design ensures that employees see personalized views with only the content and departments relevant to them

Human-Resource

A unique combined list of requests color-coded by function with comment previews help employees to quickly check the progress on submitted requests

Store-Helpdesk-and-Services

Unified employee journey on the portal is designed to provide a consistent employee experience that keeps getting better

Casey’s leverages ServiceNow automation and crossfunctional features for various departments including IT, HR, Store Operations & Helpdesk, Facilities, Regional Training, and Advertising. There were several portals built on ServiceNow which led to confusion among employees.

INRY replaced the multiple portals with a new single, role-based, one-stop-shop portal that provides a combined view of all tasks requests and with several new features designed to transform the employee experience at Casey’s.

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