Casey’s enters new markets faster through end-to-end visibility of New Store Development

With over 5 new stores opening every month, the Casey’s Store Development team needed a unified system to manage their growing pool of documentation. Manual processes did not provide the visibility they needed on the progress of their projects.

A targeted implementation of ServiceNow Project Portfolio Management helped the team streamline their store development process right from the identification of a location to the final construction. With ServiceNow as their single system of record, the team is eliminating dependence on paper.

Moving to a single efficient system to manage the complete Store Development lifecycle helped the team meet and exceed their targets

Task-level visibility helps the team track their work and collaborate with other teams with increased transparency and accountability

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Elimination of routine tasks through automated workflows and documentation significantly improved quality of work and cut down status meetings in half

Fast value delivery through phases: New store opening (75% of the work) in Phase 1, Replacements, Acquisitions and others in later phases

Retail

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