Casey’s enters new markets faster through end-to-end visibility of New Store Development

  • Client
    Casey’s General Stores, Inc
  • Industry
  • Employees
  • Solution
    ServiceNow PPM


Manual documentation
Email-based communication
Multiple disparate tools



Moving to a single efficient system to manage the complete Store Development lifecycle helped the team meet and exceed their targets


Task-level visibility helps the team track their work and collaborate with other teams with increased transparency and accountability


Elimination of routine tasks through automated workflows and documentation significantly improved quality of work and cut down status meetings in half


Fast value delivery through phases: New store opening (75% of the work) in Phase 1, Replacements, Acquisitions and others in later phases

With over 5 new stores opening every month, the Casey’s Store Development team needed a unified system to manage their growing pool of documentation. Manual processes did not provide the visibility they needed on the progress of their projects.

A targeted implementation of ServiceNow Project Portfolio Management helped the team streamline their store development process right from the identification of a location to the final construction. With ServiceNow as their single system of record, the team is eliminating dependence on paper.

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