Caseys-general-stores-logo

Casey’s enters new markets faster through end-to-end visibility of New Store Development

  • Client
    Casey’s General Stores, Inc
  • Industry
    Retail
  • Employees
    37,000
  • Solution
    ServiceNow PPM

Challenges

Manual documentation
Email-based communication
Multiple disparate tools

Solution

Information-Technology

Moving to a single efficient system to manage the complete Store Development lifecycle helped the team meet and exceed their targets

Training-and-Development

Task-level visibility helps the team track their work and collaborate with other teams with increased transparency and accountability

Human-Resource

Elimination of routine tasks through automated workflows and documentation significantly improved quality of work and cut down status meetings in half

Store-Helpdesk-and-Services

Fast value delivery through phases: New store opening (75% of the work) in Phase 1, Replacements, Acquisitions and others in later phases

With over 5 new stores opening every month, the Casey’s Store Development team needed a unified system to manage their growing pool of documentation. Manual processes did not provide the visibility they needed on the progress of their projects.

A targeted implementation of ServiceNow Project Portfolio Management helped the team streamline their store development process right from the identification of a location to the final construction. With ServiceNow as their single system of record, the team is eliminating dependence on paper.

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