Casey’s HRIS team saves a ton of time and effort through better quality of requests

Serving over 37,000 employees, the HR information system team at Casey’s managed requests through a single shared email inbox and faced challenges due to the poor quality of data in the requests they received. As a result, they spent significant time following up with the requestors for additional information.

The implementation of ServiceNow helped the HRIS team to replace the unstructured shared mailbox with tailored request forms to collect data, and automated workflows to manage, prioritize and fulfill their requests faster and more efficiently.