City of Minneapolis sources ideas directly from its citizens with ServiceNow® PPM

Home to America's fifth largest concentration of Fortune 500 companies, the city of Minneapolis was keen on building an idea management system that allowed anyone to submit new ideas. There was a need for an efficient and transparent system to engage the city leadership and other stakeholders, including IT and Finance teams to track, manage, and convert ideas into reality.

INRY helped the city move to a single system to source ideas and to enable their seamless transition to execution by leveraging ServiceNow.

Automated approval workflows facilitate a seamless, trackable transition of ideas from one stage to the next

Unique ‘bullet print’ solution by integrating ServiceNow with Excel helped automate the publishing of demands with the specific formatting

Integrated financials on ServiceNow PPM was leveraged to include budgeting and the allocation of resources in the workflows

A single system of action powered by ServiceNow sources ideas directly from citizens and helps teams to track and manage demands until completion