City of Minneapolis

City of Minneapolis sources ideas directly from their citizens with ServiceNow® and INRY

  • Client
    City of Minneapolis
  • Industry
    Government
  • Employees
    5000+
  • Solution
    ServiceNow Project Portfolio Management

Challenges

No visibility
Lacked the ability to track ideas
Dependence on manual methods

Solution

Automated approval workflows facilitate a seamless, trackable transition of ideas from one stage to the next

Unique ‘bullet print’ solution by integrating ServiceNow with Excel helped automate the publishing of demands with the specific formatting

Integrated financials on ServiceNow PPM was leveraged to include budgeting and the allocation of resources in the workflows

Leadership dashboards and reports

A single system of action powered by ServiceNow sources ideas directly from citizens and helps teams to track and manage demands until completion

Home to America’s fifth largest concentration of Fortune 500 companies, the city of Minneapolis was keen on building an idea management system that allowed anyone to submit new ideas. There was a need for an efficient and transparent system to engage the city leadership and other stakeholders, including IT and Finance teams to track, manage, and convert ideas into reality.

INRY helped the city move to a single system to source ideas and to enable their seamless transition to execution by leveraging ServiceNow.

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