Overview:
In this session, Baptist Health discussed their Epic EMR go-live, including how leveraging the EMR Help reduced call volumes by 20%.
Our speakers, Danielle Rodriguez, Senior Director of Customer Excellence at Baptist Health, Brian Devane, Practice Head for IT Workflows, and Phani Chegondi, Practice Head for Advance Capabilities at INRY, shared their experiences and insights on optimizing your EMR system to improve patient outcomes.
Highlights from the webinar:
- How Baptist Health optimized its EMR investment with the help of EMR Help integration on the ServiceNow platform.
- Strategies for improving collaboration between clinical and non-clinical staff.
- Tips for reducing call volumes and increasing efficiency with Epic Help.
- Best practices for optimizing your EMR system to improve patient outcomes.
Who should watch this webinar:
This webinar is intended for business leaders who drive IT transformation and customer excellence in the healthcare industry and want to optimize operational support with the Epic EMR system.
Brian Devane