General Mills innovates employee experience with ServiceNow® and INRY

Global multilingual portal, integrations, case management, and more

General Mills wanted to streamline multiple internal and regional tools to provide consistent employee experience. Their employees expected consumer-grade experiences at work. The team was up for the challenge to create a modern employee experience for all of their 38,000 employees worldwide.

Collaborating closely with global HR teams, INRY helped the General Mills to implement ServiceNow ® HR Service Delivery. By integrating ServiceNow ® HR with Workday and legacy tools, employees had a single interface to interact with HR. Read more on ServiceNow.

A multilingual portal is a new one-stop-shop for 10,000+ employees to find information, use self-service, and contact HR using chat, email, and phone

Integration of Workday and other tools with ServiceNow provided a consistent single source of truth for employees globally

With over 76% of users accessing the global portal in the first three months of going live, the response to the project was monumental

70% of cases were resolved in tier one through Knowledge and self-service, bringing down case volumes, and led to improved efficiency

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