General Mills innovates employee experience with ServiceNow® and INRY General Mills innovates employee experience with ServiceNow® and INRY
Employee Experience Success Story

General Mills innovates employee experience with ServiceNow® and INRY

Global multilingual portal, integrations, case management, and more

Picture of Karthik Kumar SunderKarthik Kumar Sunder

General Mills wanted to streamline multiple internal and regional tools to provide consistent employee experience. Their employees expected consumer-grade experiences at work. The team was up for the challenge to create a modern employee experience for all of their 38,000 employees worldwide.

Collaborating closely with global HR teams, INRY helped the General Mills to implement ServiceNow ® HR Service Delivery. By integrating ServiceNow ® HR with Workday and legacy tools, employees had a single interface to interact with HR. Read more on ServiceNow.

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A multilingual portal is a new one-stop-shop for 10,000+ employees to find information, use self-service, and contact HR using chat, email, and phone
settings[1]
Integration of Workday and other tools with ServiceNow provided a consistent single source of truth for employees globally
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With over 76% of users accessing the global portal in the first three months of going live, the response to the project was monumental
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70% of cases were resolved in tier one through Knowledge and self-service, bringing down case volumes, and led to improved efficiency
https://www.inry.com/hubfs/INRY/PDF/insights/stories/1030_general-mills-innovates-employee-experience-servicenow-inry.pdf general-mills
Client:
General Mills Inc.
Industry:
Manufacturing
Employees:
10000+
Solution:
ServiceNow® HR

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