General Mills, Inc.

General Mills’ impressive global transformation of HR and Employee Experience

  • Client
    General Mills Inc.
  • Industry
    Food Processing
  • Employees
    38000+
  • Solution
    ServiceNow HR

Challenges

Multiple regional and internal tools
Global workforce
Employee Experience

Solution

Multilingual G&Me portal

Multilingual G&Me portal is a one-stop-shop for all 38,000+ employees to find information, use selfservice, and contact HR using chat, email, and phone

Integration of Workday and other tools

Integration of Workday and other tools with ServiceNow provided a consistent single source of truth for employees globally

With over 76

With over 76% users accessing the G&Me portal in the first three months of going live, the response to
the project was monumental

70% of cases were

70% of cases were resolved in tier one through Knowledge and self-service, bringing down case
volumes, and led to improved efficiency

General Mills wanted to streamline multiple internal and regional tools to provide consistent employee experience. Their HR leadership knew that employees expect consumer-level experiences at work. The team was up for the challenge to create a modern employee experience for all of their 38,000 employees worldwide.

Collaborating closely with global HR teams, INRY helped General Mills implement ServiceNow ® HR Service Delivery. By integrating ServiceNow HR with Workday and legacy tools, employees had a single interface to interact with HR. Read more on ServiceNow.

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