![Automated-prioritization-and-routing-70x70[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Automated-prioritization-and-routing-70x70%5B1%5D.png?width=50&name=Automated-prioritization-and-routing-70x70%5B1%5D.png)
Automated prioritization and routing of incidents eliminated the time-consuming, back-and-forth communications and increased first call resolutions
![Real-time-visibility-70x70[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Real-time-visibility-70x70%5B1%5D.png?width=50&name=Real-time-visibility-70x70%5B1%5D.png)
Real-time visibility into enterprise operations was achieved by seamlessly integrating ServiceNow with Splunk and other legacy tools
![website[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/website%5B1%5D.png?width=50&name=website%5B1%5D.png)
Self-service portal made it simple and intuitive for users to create incidents, get manager approvals and streamline service requests with EASE
![analytics-1[1]-3](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/analytics-1%5B1%5D-3.png?width=50&name=analytics-1%5B1%5D-3.png)
Leadership dashboards and reports provide increased visibility into service performance and the workload of IT for continually improving processes