Global Hospitality Company

Global Hospitality Company gains efficiency and increased visibility to IT operations

  • Client
    Global Hospitality Company
  • Industry
    Hospitality
  • Employees
    20,000+
  • Solution
    ServiceNow IT Service
    Management, and ServiceNow IT
    Operations Management

Challenges

Manual processes for managing IT
Limited visibility into IT operations
Lack of automation

Solution

Automated prioritization and routing

Automated prioritization and routing of incidents eliminated the time-consuming, back-and-forth communications and increased first call resolutions

Real-time visibility

Real-time visibility into enterprise operations was achieved by seamlessly integrating ServiceNow with Splunk and other legacy tools

70% of cases were

Self-service portal made it simple and intuitive for users to create incidents, get manager approvals and streamline service requests with EASE

Leadership dashboards and reports

Leadership dashboards and reports provide increased visibility into service performance and the
workload of IT for continually improving processes

A reputed developer and operator of high-end hotels, the client wanted to move away from their manual processes of managing IT. They wanted a solution that would enable them to gain visibility into their IT operations and to handle critical issues efficiently. With expansion plans underway, a key objective was to start leveraging ServiceNow ® platform as soon as possible.

INRY’s implementation of ServiceNow ITOM and ITSM enabled the client to bring transparency into their operations and gain better visibility of events and security incidents, making ServiceNow the single system of action.

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