Major Health Insurer transforms HR with ServiceNow

With no common starting point for accessing information and submitting requests, employees had to contact and follow-up with HR directly even for simple queries relating to company policies and procedures. As a result, HR teams were spending a significant amount of their time handling routine calls, exceptions and manual paperwork.

For the client- with their large scale HR operations- the impact of these combined challenges was considerably high. The client wanted a complete future-proof HR transformation that was closely aligned to their business objectives and addressed all of their challenges.

INRY's creation of 7 self-service forms helped the client to reduce call volumes and processing times by close to 30%

Trainings were held to enable HR managers to make use of data insights to make data-driven decisions and teams to continue to improve catalogs and workflows on their own.

INRY effectively empowered the client's HR to constantly improve and transform into a more strategic partner in the organization

With a tiered service delivery, it was possible to significantly improve HR productivity by reducing the overall volume of cases and increasing the HR capacity of handling cases.