Major Health Insurer transforms HR with ServiceNow

With no common starting point for accessing information and submitting requests, employees had to contact and follow-up with HR directly even for simple queries relating to company policies and procedures. As a result, HR teams were spending a significant amount of their time handling routine calls, exceptions and manual paperwork.

For the client- with their large scale HR operations- the impact of these combined challenges was considerably high. The client wanted a complete future-proof HR transformation that was closely aligned to their business objectives and addressed all of their challenges.