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A Centralized repository on ServiceNow provided a single place for tracking and reporting incidents and helped accelerate resolution activities
![flow-60x60[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/flow-60x60%5B1%5D.png?width=50&name=flow-60x60%5B1%5D.png)
Automated creation of tasks with alerts improved coordination between IT, Privacy, Legal and Security teams in resolving and reporting security incidents
![Complete-tracking-and-task-level-visibility-70x70[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Complete-tracking-and-task-level-visibility-70x70%5B1%5D.png?width=50&name=Complete-tracking-and-task-level-visibility-70x70%5B1%5D.png)
Automated calculation of the Harm/Risk level on ServiceNow Security Incident Response ensures standardization across analysts
![Automated-workflows-70x70[3]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Automated-workflows-70x70%5B3%5D.png?width=50&name=Automated-workflows-70x70%5B3%5D.png)
Notifications and alerts ensure that communication between teams is aligned and disseminated in a coordinated and timely manner