US Health Insurance client transforms how teams collaborate to resolve Security Incidents
Security & Risk Success Story

US Health Insurance client transforms how teams collaborate to resolve Security Incidents

US Health Insurance client transforms how teams collaborate to resolve Security Incidents

As a major health insurance provider, the client needed a system to track and report privacy-related security incidents to comply with various standards including HIPAA and HITECH. Without a repository to track security incidents, they were manually tracking close to 100 attributes on each incident. They also needed to ensure coordinated effort while responding to incidents.

INRY implemented ServiceNow® Security Incident Response to help the client capture all the necessary data elements and improve coordination between teams to resolve the incidents.

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A Centralized repository on ServiceNow provided a single place for tracking and reporting incidents and helped accelerate resolution activities

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Automated creation of tasks with alerts improved coordination between IT, Privacy, Legal and Security teams in resolving and reporting security incidents

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Automated calculation of the Harm/Risk level on ServiceNow Security Incident Response ensures standardization across analysts

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Notifications and alerts ensure that communication between teams is aligned and disseminated in a coordinated and timely manner

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