Major US Health Insurance Organization streamlines SOC2 compliance with ServiceNow Major US Health Insurance Organization streamlines SOC2 compliance with ServiceNow
Security & Risk Success Story

Major US Health Insurance Organization streamlines SOC2 compliance with ServiceNow

Automation of controls with control instances, policy exceptions, and more.

Picture of Pruthvi RameshPruthvi Ramesh

As a major health insurance organization in the US, the client needed comply with various regulations including SOC2. They had a well-defined but entirely spreadsheet-driven SOC2 assessment process. This led to long cycles of preparation for SOC2 certifications. They needed a way to automate their compliance cycle from releasing assessments to finalizing evidence.

INRY’s implementation of ServiceNow Policy and Compliance Management helped the client move to a more streamlined process to track compliance with SOC2 assessments.

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49 controls with 193 control instances were automated and the burden of managing compliance against those was reduced significantly
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Automatic requests for evidence sent at periodic intervals eliminated the need for the Information Security team to send hundreds of emails
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104 Policy Exceptions were automated and a completely new workflow and request process was created and centralized within ServiceNow
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Real-time dashboards provided operational insight and increased visibility into the number of assessments in progress and their status
https://www.inry.com/hubfs/INRY/PDF/insights/stories/1023_major-us-health-insurance-organization-streamlines-soc2-compliance-inry.pdf
Health Insurance Organization
Client:
Health Insurance Organization
Industry:
Insurance
Employees:
1000+
Solution:
ServiceNow® Policy & Compliance Management

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