How a Major Health Insurance Provider transformed their HR service delivery

With no single starting point to access information and submit requests, the client’s employees contacted HR directly even for simple queries relating to company policies. As a result, the client’s HR teams were spending a significant amount of their time handling routine calls, exceptions and manual paperwork.

INRY’s rapid implementation of ServiceNow HR Service Delivery with Case & Knowledge Management and Self-Service helped improve HR efficiency and completely transformed the way employees interacted with HR.

INRY’s PASS methodology helped the client to go live and start taking advantage of ServiceNow HR in just 6 weeks

A new user-friendly employee portal provided a single starting point for employees to check knowledge, use self-service, and contact HR

7 tailored self-service forms helped employees to quickly self-serve and immediately reduced call volumes and processing times by 30%

Automated workflows eliminated routine tasks, and enabled HR to manage their work more efficiently and transform into a more strategic team