How a Major Health Insurance Provider transformed their HR service delivery

Health Insurance Provider
Client:
Health Insurance Provider
Industry:
Healthcare
Employees:
1000
Solution:
ServiceNow® HR Service Delivery

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INRY’s PASS methodology helped the client to go live and start taking advantage of ServiceNow HR in just 6 weeks
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A new user-friendly employee portal provided a single starting point for employees to check knowledge, use self-service, and contact HR
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7 tailored self-service forms helped employees to quickly self-serve and immediately reduced call volumes and processing times by 30%
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Automated workflows eliminated routine tasks, and enabled HR to manage their work more efficiently and transform into a more strategic team

With no single starting point to access information and submit requests, the client’s employees contacted HR directly even for simple queries relating to company policies. As a result, the client’s HR teams were spending a significant amount of their time handling routine calls, exceptions and manual paperwork.

INRY’s rapid implementation of ServiceNow HR Service Delivery with Case & Knowledge Management and Self-Service helped improve HR efficiency and completely transformed the way employees interacted with HR.