How a Major Health Insurance Provider transformed their HR service delivery
Employee Experience Success Story

How a Major Health Insurance Provider transformed their HR service delivery

How a Major Health Insurance Provider transformed their HR service delivery


With no single starting point to access information and submit requests, the client’s employees contacted HR directly even for simple queries relating to company policies. As a result, the client’s HR teams were spending a significant amount of their time handling routine calls, exceptions and manual paperwork.

INRY’s rapid implementation of ServiceNow HR Service Delivery with Case & Knowledge Management and Self-Service helped improve HR efficiency and completely transformed the way employees interacted with HR.

Iowa DOT accelerates HR Onboarding with EASE-01-1 INRY’s PASS methodology helped the client to go live and start taking advantage of ServiceNow HR in just 6 weeks
Iowa DOT accelerates HR Onboarding with EASE-02 A new user-friendly employee portal provided a single starting point for employees to check knowledge, use self-service, and contact HR
Iowa DOT accelerates HR Onboarding with EASE-04 7 tailored self-service forms helped employees to quickly self-serve and immediately reduced call volumes and processing times by 30%
How American Greetings insourced and modernized customer experience-01 Automated workflows eliminated routine tasks, and enabled HR to manage their work more efficiently and transform into a more strategic team
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