Major US Health Insurance Provider

How a Major Health Insurance Provider transformed their HR service delivery

  • Client
    Health Insurance Provider
  • Industry
  • Employees
  • Solution
    ServiceNow HR Service


Outdated technology
Manual paperwork
Employee experience



INRY’s PASS methodology helped the client to go live and start taking advantage of ServiceNow HR in just 6 weeks

Employee Services

A new user-friendly employee portal provided a single starting point for employees to check knowledge, use self-service, and contact HR

Bulk case creation saves HR time

7 tailored self-service forms helped employees to quickly self-serve and immediately reduced call volumes and processing times by 30%

Coordinate an effective response through workflow and task management

Automated workflows eliminated routine tasks, and enabled HR to manage their work more efficiently and transform into a more strategic team

With no single starting point to access information and submit requests, the client’s employees contacted HR directly even for simple queries relating to company policies. As a result, the client’s HR teams were spending a significant amount of their time handling routine calls, exceptions and manual paperwork.

INRY’s rapid implementation of ServiceNow HR Service Delivery with Case & Knowledge Management and Self-Service helped improve HR efficiency and completely transformed the way employees interacted with HR.

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