Srikanth Baki
Leadership Training at retail store chain was being handled almost entirely on email and spreadsheets making it extremely challenging for the team to track new requests for training, manage trainer workload, and deliver training on-time.
A new custom app built on ServiceNow helped the team to move to a single place to manage the entire leadership training lifecycle. By embedding the app on the retail store chain unified employee portal, employees were enabled to leverage a quick 4-click process to submit new requests for training.
A single streamlined system to track and manage the full lifecycle of training requests improved transparency and collaboration with other teams
Automated training summaries notify District Managers, Area Supervisors, and Regional Managers upon the completion of completion
Customizable data insights into new management recruits and promoted managers helps the team to forecast, plan, and manage their workload better
Structured surveys are designed to measure and provide visibility into the success and opportunities for improvement in the training programs