ClientCasey’s General Stores, Inc
SolutionServiceNow Custom App
Trainer workload tracking
A single streamlined system to track and manage the full lifecycle of training requests improved transparency and collaboration with other teams
Automated training summaries notify District Managers, Area Supervisors, and Regional Managers upon the completion of completion
Customizable data insights into new management recruits and promoted managers helps the team to forecast, plan, and manage their workload better
Structured surveys are designed to measure and provide visibility into the success and opportunities for improvement in the training programs
Leadership Training at Casey’s was being handled almost entirely on email and spreadsheets making it extremely challenging for the team to track new requests for training, manage trainer workload, and deliver trainings on-time.
A new custom app built on ServiceNow helped the team to move to a single place to manage the entire leadership training lifecycle. By embedding the app on the Casey’s unified employee portal, employees were enabled to leverage a quick 4-click process to submit new requests for training.