Caseys-general-stores-logo

How Casey’s completely transformed their Store leadership training lifecycle

  • Client
    Casey’s General Stores, Inc
  • Industry
    Retail
  • Employees
    37,000
  • Solution
    ServiceNow Custom App

Challenges

Archaic tools
Timely training
Trainer workload tracking

Solution

Information-Technology

A single streamlined system to track and manage the full lifecycle of training requests improved transparency and collaboration with other teams

Training-and-Development

Automated training summaries notify District Managers, Area Supervisors, and Regional Managers upon the completion of completion

Human-Resource

Customizable data insights into new management recruits and promoted managers helps the team to forecast, plan, and manage their workload better

Store-Helpdesk-and-Services

Structured surveys are designed to measure and provide visibility into the success and opportunities for improvement in the training programs

Leadership Training at Casey’s was being handled almost entirely on email and spreadsheets making it extremely challenging for the team to track new requests for training, manage trainer workload, and deliver trainings on-time.

A new custom app built on ServiceNow helped the team to move to a single place to manage the entire leadership training lifecycle. By embedding the app on the Casey’s unified employee portal, employees were enabled to leverage a quick 4-click process to submit new requests for training.

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