How FNTS connected their teams to create an exceptional customer experience
Business Operations Success Story

How FNTS connected their teams to create an exceptional customer experience

How FNTS connected their teams to create an exceptional customer experience


In the B2B services industry, customer experience is critical with modern customers expecting real-time responsiveness, quick issue resolution, with simple ways to interact. As a leader in customized IT solutions, the leadership at FNTS wanted to modernize to deliver a more personal and connected customer service experience.

By combining ServiceNow Customer Service Management’s personalized self-service options and the infrastructure visibility on ServiceNow Discovery, INRY helped FNTS build a solution that provides a smooth and seamless customer experience.

How Casey’s Advertising team provides swift delivery of promotions-01 ServiceNow CSM with Discovery connects with customer infrastructure enabling easy self-service, faster issue resolutions, and improved efficiency
How FNTS connected their teams to create an exceptional customer experience-02 A self-service enabled customer portal allows customers view and modify orders, place new orders, and contact customer service from a single place
Large Health Insurer hires quality talent fast with INRYs Applicant Tracking System app-03 Intelligent workflows automatically route and connect customers with the right teams based on the type of request leading to improved responsiveness
How FNTS connected their teams to create an exceptional customer experience-04 Data insights and analytics on ServiceNow CSM set the stage for teams to constantly measure and improve customer experience and satisfaction
Information TechnologyB2B Hitech
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