![Consolidate-information-from-multiple-sources-to-support-audits-80x80[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Consolidate-information-from-multiple-sources-to-support-audits-80x80%5B1%5D.png?width=50&name=Consolidate-information-from-multiple-sources-to-support-audits-80x80%5B1%5D.png)
ServiceNow CSM with Discovery connects with customer infrastructure enabling easy self-service, faster issue resolutions, and improved efficiency
![Automate-work-with-dynamic-scheduling-drag-and-drop-visual-dispatch-and-geo-location-80x80[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Automate-work-with-dynamic-scheduling-drag-and-drop-visual-dispatch-and-geo-location-80x80%5B1%5D.png?width=50&name=Automate-work-with-dynamic-scheduling-drag-and-drop-visual-dispatch-and-geo-location-80x80%5B1%5D.png)
A self-service enabled customer portal allows customers view and modify orders, place new orders, and contact customer service from a single place
![Leverage-a-single-platform-to-drive-collaboration-2-80x80[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Leverage-a-single-platform-to-drive-collaboration-2-80x80%5B1%5D.png?width=50&name=Leverage-a-single-platform-to-drive-collaboration-2-80x80%5B1%5D.png)
Intelligent workflows automatically route and connect customers with the right teams based on the type of request leading to improved responsiveness
![Analyze-root-cause-communicate-workarounds-1-1-80x80[1]](https://www.inry.com/hs-fs/hubfs/INRY/IMG/insights/icons/Analyze-root-cause-communicate-workarounds-1-1-80x80%5B1%5D.png?width=50&name=Analyze-root-cause-communicate-workarounds-1-1-80x80%5B1%5D.png)
Data insights and analytics on ServiceNow CSM set the stage for teams to constantly measure and improve customer experience and satisfaction