In the B2B services industry, customer experience is critical with modern customers expecting real-time responsiveness, quick issue resolution, with simple ways to interact. As a leader in customized IT solutions, the leadership at FNTS wanted to modernize to deliver a more personal and connected customer service experience.
By combining ServiceNow Customer Service Management’s personalized self-service options and the infrastructure visibility on ServiceNow Discovery, INRY helped FNTS build a solution that provides a smooth and seamless customer experience.
![How Casey’s Advertising team provides swift delivery of promotions-01](https://www.inry.com/hubfs/How%20Casey%E2%80%99s%20Advertising%20team%20provides%20swift%20delivery%20of%20promotions-01.svg)
ServiceNow CSM with Discovery connects with customer infrastructure enabling easy self-service, faster issue resolutions, and improved efficiency
![How FNTS connected their teams to create an exceptional customer experience-02](https://www.inry.com/hubfs/How%20FNTS%20connected%20their%20teams%20to%20create%20an%20exceptional%20customer%20experience-02.svg)
A self-service enabled customer portal allows customers view and modify orders, place new orders, and contact customer service from a single place
![Large Health Insurer hires quality talent fast with INRYs Applicant Tracking System app-03](https://www.inry.com/hubfs/Large%20Health%20Insurer%20hires%20quality%20talent%20fast%20with%20INRYs%20Applicant%20Tracking%20System%20app-03.svg)
Intelligent workflows automatically route and connect customers with the right teams based on the type of request leading to improved responsiveness
![How FNTS connected their teams to create an exceptional customer experience-04](https://www.inry.com/hubfs/How%20FNTS%20connected%20their%20teams%20to%20create%20an%20exceptional%20customer%20experience-04.svg)
Data insights and analytics on ServiceNow CSM set the stage for teams to constantly measure and improve customer experience and satisfaction