Due to our dependence on disparate tools and spreadsheets for managing different aspects of our service delivery, we spent a significant amount of time on routine tasks. With multiple projects running simultaneously, knowing and reporting the status of each project and its associated financials was challenging.
Leveraging our team’s ServiceNow expertise, we deployed Asset Management within 1 day, Customer Contracts and ITBM a week later, and Financial Management in 4 weeks. In 6 weeks, we were completely operational on ServiceNow, replacing all other tools.