Brian Devane
Due to our dependence on disparate tools and spreadsheets for managing different aspects of our service delivery, we spent a significant amount of time on routine tasks. With multiple projects running simultaneously, knowing and reporting the status of each project and its associated financials was challenging.
Leveraging our team’s ServiceNow expertise, we deployed Asset Management within 1 day, Customer Contracts and ITBM a week later, and Financial Management in 4 weeks. In 6 weeks, we were completely operational on ServiceNow, replacing all other tools.
Sunset various tools including JIRA, NetSuite, TSheets, Microsoft Project, SharePoint, and most importantly, Excel sheets within just 1 month
100% percent of our delivery methodology, PASS (Process Area Specific Sprints), is now managed on the ServiceNow platform
ServiceNow’s single system of action eliminated routine tasks, increased efficiency, and led to a significant increase in customer satisfaction
Vision is to run our business on ServiceNow to leverage service automation across the organization’s operations