How INRY modernized service delivery with the fastest ServiceNow® deployment ever

  • Client
    INRY
  • Industry
    B2B Hitech
  • Employees
    50 – 100
  • Solution
    ServiceNow Asset Mgmt,
    Customer Contracts and ITBM, and Financial Management

Our CSAT grew from 8.4 / 10 to 9.7 out of 10 in less than 1 year; while we were delivering 2x to 3x the number of projects.
Anu Bulusu, CEO INRY

Challenges

Disparate Tools
Spreadsheets
Project Reporting

Solution

development-and-progress

Sunset various tools including JIRA, NetSuite, TSheets, Microsoft Project, SharePoint, and most importantly, Excel sheets within just 1 month

Automated workflows

100% percent of our delivery methodology, PASS (Process Area Specific Sprints), is now managed on the ServiceNow platform

Complete tracking and task-level visibility

ServiceNow’s single system of action eliminated routine tasks, increased efficiency, and led to a significant increase in customer satisfaction

success

Vision is to run our business on ServiceNow to leverage service automation across the organization’s operations

Due to our dependence on disparate tools and spreadsheets for managing different aspects of our service delivery, we spent a significant amount of time on routine tasks. With multiple projects running simultaneously, knowing and reporting the status of each project and its associated financials was challenging.

Leveraging our team’s ServiceNow expertise, we deployed Asset Management within 1 day, Customer Contracts and ITBM a week later, and Financial Management in 4 weeks. In 6 weeks, we were completely operational on ServiceNow, replacing all other tools.

Share This:

Related Customer Success Stories

US State-run Communications Network moves to ServiceNow ® to fully modernize IT

Medical Device Company speeds up Vendor Risk Assessments with ServiceNow®

Finance Service Company upgraded to Automated Policy and Compliance in 6 weeks