Tracking end-to-end request completion in real-time
Employee Experience - Success Story
https://www.inry.com/hubfs/INRY/PDF/insights/stories/1016_keller-isds-legal-team-brings-in-agility-by-automating-advisory-process.pdf
Client:
Keller ISD
Industry:
Education
Employees:
4000+
Solution:
ServiceNow® Case and Knowledge Management
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ServiceNow as a single system of record provides the legal team a single view of all the cases to help complete tasks in shorter time frames
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Customizable automated workflows along with specialized digital tracking help the client team members to save up to 1 hour per day per case
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Simple drop and drag capabilities allow notes to captured and saved directly in the case file within ServiceNow, serving as a communication audit trail
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Real-time dashboards help the legal team to recognize requestors by location and track the steps for request completion in real-time
With over 4000 employees and servicing 41 campus locations, the legal team at Keller ISD wanted to do away with the manual way they managed requests for legal information. With a myriad of requests coming in from different sources, their process was time-consuming, single threaded, and marred with inefficiencies.
Leveraging ServiceNow Case and Knowledge Management, INRY helped Keller completely automate their manual and paper tasks into a centralized system that not only helps them easily track the progress of requests, but also provides real-time reporting.
