With over 4000 employees and servicing 41 campus locations, the legal team at Keller ISD wanted to do away with the manual way they managed requests for legal information. With a myriad of requests coming in from different sources, their process was time-consuming, single threaded, and marred with inefficiencies.
Leveraging ServiceNow Case and Knowledge Management, INRY helped Keller completely automate their manual and paper tasks into a centralized system that not only helps them easily track the progress of requests, but also provides real-time reporting.