Keller ISD’s legal team brings in agility by automating their advisory process

  • Client
    Keller ISD
  • Industry
    Education
  • Employees
    4,000
  • Solution
    ServiceNow Case and
    Knowledge Management

Challenges

Manual request management
Long Case Resolution time
Lack of reporting

Solution

Information-Technology

ServiceNow as a single system of record provides the legal team a single view of all the cases to help complete tasks in shorter time frames

Training-and-Development

Customizable automated workflows along with specialized digital tracking help the client team members to save up to 1 hour per day per case

Human-Resource

Simple drop and drag capabilities allow notes to captured and saved directly in the case file within ServiceNow, serving as communication audit trail

Store-Helpdesk-and-Services

Real-time dashboards help the legal team to recognize requestors by location and track the steps for request completion in real-time

With over 4000 employees and servicing 41 campus locations, the legal team at Keller ISD wanted to do away with the manual way they managed requests for legal information. With a myriad of requests coming in from different sources, their process was time-consuming, single threaded, and marred with inefficiencies.

Leveraging ServiceNow Case and Knowledge Management, INRY helped Keller completely automate their manual and paper tasks into a centralized system that not only helps them easily track the progress of requests, but also provides real-time reporting.

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