The client’s leadership wanted a single system and one single phone number for their stylists to request help from any department including Facilities, Legal, HR, and Finance. Their vision was to have a single phone number for stylists to call to request help for anything from a broken chair to a payroll error.
INRY helped the client set up a new enterprise service center on ServiceNow HRSD as a one-stop shop for employees. With ServiceNow HR Service Delivery as the system for managing requests, a single email address and a new phone number enabled employees to request help with EASE.