How a Luxury chain of salons simplified the way their stylists request help from different departments
Employee Experience Success Story

How a Luxury chain of salons simplified the way their stylists request help from different departments

How a Luxury chain of salons simplified the way their stylists request help from different departments


The client’s leadership wanted a single system and one single phone number for their stylists to request help from any department including Facilities, Legal, HR, and Finance. Their vision was to have a single phone number for stylists to call to request help for anything from a broken chair to a payroll error.

INRY helped the client set up a new enterprise service center on ServiceNow HRSD as a one-stop shop for employees. With ServiceNow HR Service Delivery as the system for managing requests, a single email address and a new phone number enabled employees to request help with EASE.

How a Luxury chain of salons simplified the way their stylists request help from different departments-01 A single phone number allows employees to quickly request help from any department; the requests are tracked to completion in ServiceNow
How a Luxury chain of salons simplified the way their stylists request help from different departments-02 A new robust mobile-friendly employee portal allows all employees to submit requests for help through any device from anywhere
How a Luxury chain of salons simplified the way their stylists request help from different departments-03 A standardized knowledgebase on ServiceNow helps employees to find information, and choose to submit a request for help when required
How a Luxury chain of salons simplified the way their stylists request help from different departments-04 INRY’s continued guidance helped the client to improve their services, analytics, dashboards, and their overall HR efficiency over the last 3 years
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