Luxury Hair Salons Chain
Managing and tracking requests
Lack of a standardized knowledge base
A single phone number allows employees to quickly request help from any department; the requests are tracked to completion in ServiceNow
A new robust mobile-friendly employee portal allows all employees to submit requests for help through any device from anywhere
A standardized knowledgebase on ServiceNow helps employees to find information, and choose to submit a request for help when required
INRY’s continued guidance helped the client to improve their services, analytics, dashboards, and their overall HR efficiency over the last 3 years
The client’s leadership wanted a single system and one single phone number for their stylists to request help from any department including Facilities, Legal, HR, and Finance. Their vision was to have a single phone number for stylists to call to request help for anything from a broken chair to a payroll error.
INRY helped the client set up a new enterprise service center on ServiceNow as a one-stop-shop for employees. With ServiceNow as the system for managing requests, a single email address and a new phone number enabled employees to request help with EASE.