Luxury Hair Salons Chain

How a Luxury chain of salons simplified the way their stylists request help from different departments

  • Client
    Luxury Hair Salons Chain
  • Industry
    Retail
  • Employees
    50,000+
  • Solution
    ServiceNow HR Service Delivery

Challenges

Managing and tracking requests
HR Efficiency
Lack of a standardized knowledge base

Solution

call

A single phone number allows employees to quickly request help from any department; the requests are tracked to completion in ServiceNow

mobile-marketing

A new robust mobile-friendly employee portal allows all employees to submit requests for help through any device from anywhere

icn-b

A standardized knowledgebase on ServiceNow helps employees to find information, and choose to submit a request for help when required

Leadership dashboards and reports

INRY’s continued guidance helped the client to improve their services, analytics, dashboards, and their overall HR efficiency over the last 3 years

The client’s leadership wanted a single system and one single phone number for their stylists to request help from any department including Facilities, Legal, HR, and Finance. Their vision was to have a single phone number for stylists to call to request help for anything from a broken chair to a payroll error.

INRY helped the client set up a new enterprise service center on ServiceNow as a one-stop-shop for employees. With ServiceNow as the system for managing requests, a single email address and a new phone number enabled employees to request help with EASE.

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