Brian Devane
With over 5 new stores opening every month, the Store Development team needed a unified system to manage their growing pool of documentation. Manual processes did not provide the visibility they needed on the progress of their projects.
A targeted implementation of ServiceNow Project Portfolio Management helped the team streamline their store development process right from the identification of a location to the final construction. With ServiceNow as their single system of record, the team is eliminating dependence on paper.
Moving to a single efficient system to manage the complete Store Development lifecycle helped the team meet and exceed their targets
Task-level visibility helps the team track their work and collaborate with other teams with increased transparency and accountability
Elimination of routine tasks through automated workflows and documentation significantly improved quality of work and cut down status meetings in half
Fast value delivery through phases: New store opening (75% of the work) in Phase 1, Replacements, Acquisitions and others in later phases