Rakesh Pothuraju
In today’s fast-paced workplace, employees often struggle to find the right information quickly. Whether it's locating an important document, accessing learning resources, or finding an internal process guide, inefficient search experiences can slow productivity and create frustration. Organizations need a smarter way to unify their knowledge base and streamline access to critical content. This is where AI-powered search solutions come into play.
Challenges in Traditional Search Experiences
Despite the abundance of information available within an organization, employees often face several challenges when searching for relevant content:
- Scattered Information: Critical data is stored across multiple platforms, requiring employees to switch between applications to find what they need.
- Inconsistent Search Results: Traditional search engines may not rank results accurately, leading to frustration and wasted time.
- Limited Integration: Many enterprise search systems do not connect with external platforms, making accessing external training materials or shared files difficult.
- Time-Consuming Workflows: Without automation, employees may spend excessive time searching for HR policies, IT support documents, or learning resources instead of focusing on their core responsibilities.
How AI-Powered Search Transforms Employee Experience
AI Search, integrated with enterprise platforms like ServiceNow, revolutionizes how employees retrieve information. By unifying disparate content sources—such as catalog items, knowledge articles, news updates, and employee information—into a single, intelligent search experience, employees can access what they need without navigating multiple systems. Furthermore, AI-driven search solutions can integrate with external platforms like Udemy and SharePoint, allowing seamless access to learning materials and shared files.
Use Case 1: Unified Knowledge Discovery
Employees often waste valuable time searching for HR policies, IT support guides, or compliance documents spread across multiple repositories. AI-powered search aggregates all relevant content from different sources into one centralized search experience. With intelligent ranking and natural language processing (NLP), employees receive accurate results tailored to their queries, reducing search time and improving efficiency.
For example, an employee searching for “remote work policy” no longer needs to browse through various portals. Instead, AI search retrieves the most relevant knowledge articles, policies, and related updates instantly, ensuring they get precise information without frustration.
Use Case 2: Smart Learning & Development Access
Learning and upskilling are critical for employee growth, but accessing training materials across multiple platforms can be cumbersome. AI search simplifies this by integrating with learning management systems (LMS) like Udemy and corporate document repositories such as SharePoint. Employees can search for a skill or certification course and instantly access relevant training modules, videos, or guides, without switching between multiple applications.
For instance, a new project manager looking for leadership training can simply search “project leadership course” in the AI-powered portal, and the system will pull relevant courses from Udemy, company wikis, and internal learning resources, enhancing continuous learning and professional development.
INRY: Driving AI Search Transformation
As a ServiceNow Elite Partner, INRY specializes in implementing AI-driven solutions that transform the employee experience. By leveraging AI-powered search capabilities within ServiceNow, INRY helps organizations create a seamless, intuitive, and efficient way for employees to access the information they need. From automating search workflows to integrating enterprise knowledge sources, INRY ensures businesses maximize the potential of AI-driven search, driving productivity and engagement.
Organizations looking to enhance employee experience and streamline knowledge discovery can rely on INRY’s expertise to build a future-ready, intelligent search ecosystem. Let’s reimagine the way employees find and use information—smarter, faster, and more effectively.