Major Health Insurance Organization

Streamlined Compliance Program for a Major Health Insurance Organization with ServiceNow

  • Client
    Major health insurance organization
  • Industry
    Health insurance
  • Employees
  • Solution
    ServiceNow Policy & Compliance


Emails and spreadsheet driven processes
Limited visibility into the end-to-end compliance lifecycle
Long cycles of audit preparation and certifications



The ability to track history and store evidence and automation of more than 100 controls have significantly reduced the burden of managing compliance for the client


The automatic requests for evidence sent at periodic intervals have eliminated the need for the information security team to follow up with control owners continuously


Visibility across the entire organization helped the client understand the full scope of risk and provided them with a single point of entry for compliance management

Leadership dashboards and reports

Improved transparency and the ability to send reports to regulators enabled the client to meet commitments while reducing risk and increasing agility

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