Healthcare organizations are increasingly reliant on their Electronic Medical Records (EMR) systems for patient care. EMR systems have been consolidated and expanded over the years to include all essential information related to patient care, including medical histories, diagnoses, medications, immunizations, allergies, lab test results, and physician notes.
For these reasons and others, capturing and resolving functional issues related to the EMR is one of the highest priorities of the modern healthcare IT enterprise. As UKHC’s ITSM Manager, Paul Glenn understood the constraints providers worked within, and the capabilities of the ServiceNow for Healthcare platform to help change the dynamic. Paul and UKHC committed to a plan to provide a more ergonomic, time-sensitive option for providers to capture EMR issues using the ServiceNow IT Service Management solution.