Unlock ServiceNow Success through Expert Enablement and Adoption with INRY CloudCover

These questions are particularly crucial when you consider that 70% of digital transformations are unsuccessful, primarily because of resistance from teams (McKinsey Global Survey 2022). This statistic underscores the importance of effective adoption and ongoing support in any digital transformation effort. 

Enter INRY CloudCover, a managed service offering designed to help organizations realize the full potential of their ServiceNow investment. Built on years of ServiceNow expertise, INRY CloudCover provides turnkey adoption and enablement services, giving you access to top-tier ServiceNow technical and business talent. 

Let's take a closer look at how CloudCover works and how it can help you drive sustained value from your ServiceNow implementation. 

Streamlining Day-to-Day Platform Maintenance 

CloudCover offers a range of services tailored to meet your specific needs for ongoing platform maintenance: 

• Ask INRY: This on-demand consultative service addresses questions ranging from troubleshooting issues to explaining platform capabilities and recommending best practices to achieve complex business needs 

• Platform Operations: This service supports ongoing ServiceNow platform operations tasks such as:  

• Creating and maintaining groups, roles, and users 

• Foundation data management 

• Managing and troubleshooting integrations 

• Supporting data imports and exports 

• Coordinating ServiceNow Now Support 

• Providing end-user support and process documentation as required 

These services ensure that your ServiceNow instance runs smoothly daily, freeing up your internal resources to focus on strategic initiatives. 

Driving Continuous Platform Enhancement and Innovation 

A critical aspect of maximizing your ServiceNow investment is continuously enhancing your platform usage and leveraging new capabilities. CloudCover helps you achieve this through: 

• Platform Enhancements: This service implements updates to your ServiceNow platform based on requests from business users and process owners. It includes tasks like form configuration, and application administration, from minor Portal modifications to entire scoped applications. 

• Innovation and Growth: INRY experts help you gauge current platform usage, identify gaps and areas for improvement, and leverage more capabilities of the platform that you've subscribed to. This ongoing process of innovation helps you keep growing platform usage to maximize value. 

• Upgrade Support: ServiceNow launches new releases every 6 months, and it's crucial to identify the right time to upgrade. INRY helps you navigate this process, assisting in identifying the best upgrade path, level of effort, potential risks, and benefits. 

Ensuring Long-Term Platform Health 

CloudCover doesn't just help with day-to-day operations and enhancements; it's designed to keep your ServiceNow instance running at peak performance long-term. Services like Platform Reliability Engineering and Architecture Reviews provide regular, in-depth evaluations of your ServiceNow architecture, ensuring optimal performance and availability. 

Aligning ServiceNow with Your Business Objectives 

One of the standout features of CloudCover is the Quarterly Value Reviews (QVRs). These scheduled reviews with your executive sponsors help align tactical and strategic imperatives, ensuring that your ServiceNow investment continues to drive ROI and supports your evolving business objectives. 

Getting Started with CloudCover 

Initiating CloudCover services is straightforward. INRY uses its ServiceNow instance, called PASS (Process Areas Specific Sprints), for CloudCover tasking. This allows you to submit work via a Service Catalog and review the status of ongoing work, all through a familiar ServiceNow interface. 

Work is managed through a clear process: 

• Work Capture: Tasks are captured as cases or user stories in PASS. 

• Prioritization and Review: INRY works with you to prioritize and understand each task. 

• Documentation and Execution: Work items are thoroughly documented, and changes are implemented based on defined scope and requirements. 

• Deployment: INRY supports deployment to your production instance, following your specific release and change management processes. 

Maximized Value at Minimal Cost 

The comprehensive nature of the service suggests significant potential for accelerating results and amplifying your ServiceNow expertise. By providing access to skilled resources, ensuring platform health, driving continuous enhancement, and aligning ServiceNow with your business objectives, CloudCover aims to maximize the value you derive from your ServiceNow investment. 

Hear it From Our Customers 

Ready to see how INRY CloudCover can make a measurable difference in your ServiceNow journey? Get started here.