US Health Insurance client transforms how teams collaborate to resolve Security Incidents

Centralized repository, risk calculation, and more

US Health Insurance Organization
US Health Insurance Organization
ServiceNow® Security Incident Response

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A Centralized repository on ServiceNow provided a single place for tracking and reporting incidents and helped accelerate resolution activities
Automated creation of tasks with alerts improved coordination between IT, Privacy, Legal and Security teams in resolving and reporting security incidents
Automated calculation of the Harm/Risk level on ServiceNow Security Incident Response ensures standardization across analysts
Notifications and alerts ensure that communication between teams is aligned and disseminated in a coordinated and timely manner

As a major health insurance provider, the client needed a system to track and report privacy-related security incidents to comply with various standards including HIPAA and HITECH. Without a repository to track security incidents, they were manually tracking close to 100 attributes on each incident. They also needed to ensure coordinated effort while responding to incidents.

INRY implemented ServiceNow® Security Incident Response to help the client capture all the necessary data elements and improve coordination between teams to resolve the incidents.