US Health Insurance client transforms how teams collaborate to resolve Security Incidents

Centralized repository, risk calculation, and more

US Health Insurance Organization
Client:
US Health Insurance Organization
Industry:
Healthcare
Employees:
1000+
Solution:
ServiceNow® Security Incident Response

Please enter your email address below to download the full success story.

Contact Us

Integration-of-Workday-and-other-tools-70x70[1]
A Centralized repository on ServiceNow provided a single place for tracking and reporting incidents and helped accelerate resolution activities
flow-60x60[1]
Automated creation of tasks with alerts improved coordination between IT, Privacy, Legal and Security teams in resolving and reporting security incidents
Complete-tracking-and-task-level-visibility-70x70[1]
Automated calculation of the Harm/Risk level on ServiceNow Security Incident Response ensures standardization across analysts
Automated-workflows-70x70[3]
Notifications and alerts ensure that communication between teams is aligned and disseminated in a coordinated and timely manner

As a major health insurance provider, the client needed a system to track and report privacy-related security incidents to comply with various standards including HIPAA and HITECH. Without a repository to track security incidents, they were manually tracking close to 100 attributes on each incident. They also needed to ensure coordinated effort while responding to incidents.

INRY implemented ServiceNow® Security Incident Response to help the client capture all the necessary data elements and improve coordination between teams to resolve the incidents.