Bipin Paracha
Banks face extraordinary challenges, ranging from ensuring safe operation in a COVID pandemic to improving internal efficiencies in an age of declining interest revenues. In such a fast-moving and unpredictable operating environment, agility and innovation matter more than ever.
TCF Bank is a leading retail and commercial banking chain headquartered in Detroit, Michigan, with almost 500 branch offices. In this presentation, Kamille Peterson (TCF's Senior VP and Director of IT Product Delivery and Workflow) shares insights into how she helped improve TCF's capacity to innovate using technologies from ServiceNow and advisory services from INRY. In diverse areas like Vendor Risk Management, Emergency Response Management, Regulatory Compliance, and others, Kamille's team has shown the value that ServiceNow can bring by making banks nimbler and more efficient.
Thanks to the diligent efforts of Kamille and her colleagues, the TCF IT team has managed to navigate complex challenges with aplomb, growing TCF's capacity to adapt and thrive no matter what challenges the future may hold.
Highlights from the session:
- The banking environment today
- Addressing the "2/3 Challenge"
- Operational challenges due to WFH mandate imposed by COVID
- Expanding oversight and regulation
- Standardizing request management
- Adapting to risks and demonstrating compliance
- How TCF pivoted to meet the new operational requirements
- Dashboarding and Audit trails bring organizational intelligence
- Agility in Action - The NOW Portal
- Bringing all pieces together - partnering with ServiceNow and INRY
Speakers:
Guest Speaker
Kamille Peterson
Senior VP & Director of IT Product Delivery and Workflow, TCF Bank
INRY Speaker
Bipin Paracha
CEO, INRY