Field Service Management

Provide efficient and proactive field service by effectively managing location based tasks using the ServiceNow Field Service Management (FSM) application. Resolve problems quickly by integrating FSM with Customer Service Management (CSM) and IT Service Management (ITSM).

INRY assists organizations with FSM implementations to manage tasks that need to be performed on location. We build the system to match tasks to crew/foreman skills, geographic territory assignments, and available inventory. Once the employee completes the task, travel and time are logged. FSM involves creating, qualifying, dispatching, and executing requests for offsite work, called work orders. By leveraging geolocation data, FSM creates a work management map displaying tasks to be completed in the field.

The steps and functions of the work order life cycle ensure that customer inquiries or service requests are resolved efficiently. ServiceNow SLAs track the service level provided by groups and individuals.

Key Benefits

Rapid-Incident-Resolution

Rapid Incident Resolution

Integrate both CSM and Incident Management to ensure rapid resolution of incidents regardless of where they occur or how they are reported.

Dynamic-Scheduling

Dynamic Scheduling

Automate work using drag and drop assignment capabilities. Assign tasks to technicians based on availability and skills.

Improve-Productivity

Increased Productivity

Allow users to accept tasks, track travel and work time, complete necessary task details, and collect acknowledgements using mobile applications.

Continuous-Improvement

Continuous Improvement

Access a wide range of process metrics using reporting dashboards to identify bottlenecks and improve service delivery.

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

Essential Implementation

Essentials Implementation

Go Live in as few as 4 weeks with out of the box capabilities and accelerate value realization.

Targeted Implementation

Targeted Implementation

Drive specific outcomes related to communities, standard integrations, create workflows, alerts and SLAs.

Advanced Implementations

Advanced Implementations

Configure for client specific complexities, maturity and integrations with third party applications.

Enablement _ Adoption

Enablement & Adoption

Customized program to enable users to leverage ServiceNow effectively and drive adoption and success.

Training

Training

Hands on training to use ServiceNow FSM for effective collaboration and communication.

Enhancements

Enhancements

Ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.

Upgrades

Upgrades

Upgrade to the latest version of ServiceNow and leverage newer features and functionality.

Features

Create work orders seamlessly

Seamlessly create work orders.

Integrate with CSM and Incident Management to increase speed of service delivery

Integrate with CSM and Incident Management to increase the speed of service delivery.

Deliver personalized self-service

Deliver personalized self service.

Plan assignments efficiently

Plan assignments efficiently.

Consolidate inventory and parts management

Consolidate inventory and parts management.

Optimize field work with mobile interface

Optimize field work with mobile interface.

Improve insights with reporting and dashboards

Improve insights with reporting and dashboards.

Automate work with dynamic scheduling, drag-and-drop visual dispatch, and geo-location

Automate work with dynamic scheduling, drag and drop visual dispatch, and geolocation.

Manage available inventory and parts easily

Manage available inventory and parts easily

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.

EASE™

INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.

Client Success Stories

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