Consumer-like employee expectations are becoming commonplace at work

HR service delivery must deliver intelligent digital experiences

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Consumer-like employee expectations are becoming commonplace at work

Deliver HR
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Success Story

Fortune 500 Mining Company builds HR Shared Services Organization with ServiceNow® and INRY

The client sought a modern solution to build a single sign-on tailored to their needs, scalable to support their global operations, and simple to access and support. With INRY’s implementation of ServiceNow® HR, the client was successful in their effort to pull resources from regional divisions and centralize their HR.

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Success Story

General Mills innovates employee experience with ServiceNow® and INRY

General Mills wanted to create a modern employee experience for all of their 38,000 employees worldwide by streamlining their multiple internal and regional tools.  INRY helped them by implementing ServiceNow ® HR Service Delivery and integrating ServiceNow with Workday and other legacy tools to help their employees interact with HR using a single interface.

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Success Story

Dollar General’s HR transformation with ServiceNow

With over 135,000 employees, Dollar General realized their legacy HR system was becoming a burden to manage their HR. They transformed their HR by moving from a legacy HR system to ServiceNow’s innovative HR Service Delivery solution.

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Outcomes gained by partnering with INRY

Deliver human-centric HR services​

Deliver human-centric HR services​

Deliver personalized experiences with ServiceNow Employee Service Center, HR Case & Knowledge Management, portals, and mobile apps

Efficient HR through process automation​

Efficient HR through process automation​

Use forms, digital workflows, and task management to streamline HR work. Automate to resolve or perform tasks using Chatbots, Virtual agents. Support advanced HCM integrations

Support Digital HR Service Transformation​

Support Digital HR Service Transformation​

Support content re-engineering, and transformation for Employee Document Management, self-service through Knowledge content. Develop predictive intelligence for automated assistance by training the platform for Artificial Intelligence (Machine Learning)

Explore our offerings

Our end-to-end implementation services help you design, deploy, and adopt ServiceNow faster.

Essentials

Modernize HR by with ServiceNow HR Service Delivery best practices​


  • Typically, 6 – 12 weeks to go live on the platform
  • Enable out-of-the-box Knowledge management, Case management (OOTB Centers of Excellence like Payroll, Benefits, Employee Relations, Talent Management, etc.), modify HR Services, add groups and users, rebranding email notifications, inbound actions, Service Level Agreements (SLA’s), auto assignments of cases, security requirements
  • Enabling ServiceNow native integrations like SAP SuccessFactors, First Advantage, Background check, etc.
  • One-way integration with core HCM platform to bring in foundational data like employee profiles, departments, location, job profiles, etc.
  • Ideal for pilot groups – limited audience, smaller departments or organizations before rolling out across larger enterprises

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TARGETED

Scoped implementation to drive specific outcomes


  • Typically, 12 – 16 weeks to go live on the platform
  • Enable and modify ServiceNow Knowledge Management, Case Management, auto assignments of cases, security requirements
  • Build custom HR Services outside of the already existing OOTB HR Services provided. The HR Services will be based on client-specific processes like Relocation, Employment Verification, Tuition Reimbursement
  • Build one-way integrations with HCM platforms like SuccessFactors, Workday, Lawson, Oracle, AD
  • Build the HR Service Portal like Employee Service Center. Modify the portal to add company branding and logo, build custom widgets to accommodate functionalities like Company Announcements, Events, Employee Campaigns, Virtual Agent, and other targeted content
  • Ideal for clients who are in the digital transformation journey and want to create a consumerized Employee Experience

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ADVANCED

Transform HR Services to reach the highest level of maturity in the HR Service Delivery​


  • Typically, 6 to 18 months to go live on the platform
  • Includes all of the services provided as part of the Targeted implementation sevices
  • Multiple two-way HCM integrations with platforms like SuccessFactors, Workday, Lawson, Oracle, AD
  • Global implementation and complex workflows pertaining to each region
  • Multi-language implementations and translations
  • Ideal for clients who want to reach the highest level of maturity in the HR Service Delivery space. Clients who are revamping or building out the multi shared service model across the globe

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