American Greetings: Driving customer experience with ServiceNow CSM

Modernized customer experience within just 3 months!

According to a survey by Gartner, 80% of organizations expect to compete mainly based on Customer Experience (CX).

With 14000+ employees and various greeting cards brand subsidiaries, American Greetings needed a modern solution to provide personal and consistent customer service. The company wanted to retire multiple outdated tools and form a unified contact center powered by ServiceNow.

Join our upcoming webinar to learn how INRY and ServiceNow helped American Greetings achieve this and more! We'll also discuss:

  • A phased approach to ServiceNow CSM implementation
  • Sneap peek into American Greetings' CSM portal
  • How the emails sent decreased by 60% within the first 3 months!
  • ServiceNow expansion roadmap of the company

 

Speakers:
Kristen-Downing
Guest Speaker
Kristen Downing

Director, Customer Experience Center at American Greetings

Shea-Laughlin
INRY Speaker
Shea Laughlin

Solution Strategist at INRY

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