• Business Operations
  • Webinar
  • INRY Speaker
Watch: Customer Service Management with ServiceNow

In this 30-minute webinar, we cover ServiceNow CSM's self-service portal, integrations, and major issue management.

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  • Business Operations
  • Webinar
  • Guest Speaker
American Greetings: Driving customer experience with ServiceNow CSM

We explore the journey of our client, American Greetings in modernizing Customer Service with ServiceNow.

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  • Business Operations
  • Success Story
Sports Entertainment Company redefines Facilities Management

Global Sports Entertainment Company digitizes its facilities with ServiceNow for tracking and responding to requests.

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  • Business Operations
  • Success Story
Professional Services Company restructures their operating model across Canada

INRY helps a leading Professional Services Company to streamline their processes.

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  • Business Operations
  • Webinar
  • INRY Speaker
INRY on NOW: How we run our business on ServiceNow

INRY leverages ServiceNow internally to run its business and also helps clients achieve excellence with the platform.

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  • Business Operations
  • Webinar
  • Guest Speaker
A practical guide to enhancing search in ServiceNow for your whole enterprise

Organizations are looking to implement AI technologies along with leveraging industry experts to deliver successful outcomes.

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  • Business Operations
  • Whitepaper
Turbocharge your project management office

Learn how to increase business alignment, improve project predictability, and accelerate project delivery.

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  • Business Operations
  • Whitepaper
A Maturity Model for Delivering Proactive Customer Service

Building a customer-focused organization takes commitment and a strategic view of what is needed to accomplish those goals.

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  • Business Operations
  • Whitepaper
Strategies To Use ServiceNow To Deliver Stellar Customer Service

Providing customers with key information before they call can lead to a proactive approach and better customer satisfaction.

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Four easy steps to implement CSM with ServiceNow

With ServiceNow CSM and the INRY's PASS methodology, you can build the process in four easy PASSes.

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Key considerations when implementing ServiceNow CSM

While implementing ServiceNow CSM, it is important to understand the nuances that are unique to the organization.

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American Greetings overhauls customer service with INRY

American Greetings resolves issues faster and reports on common problems to provide consistent customer experience.

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