Global Services Firm gains end-to-end visibility to the lifecycle of projects

Operating in the highly competitive B2B services industry, the client sought to transform the way they managed IT projects. Existing processes and tools did not provide visibility to cost plans, utilization, financials, and project performance.

Working closely with the client’s IT teams, INRY implemented ServiceNow IT Business Management. By moving their ongoing projects and demands to ServiceNow, the client started leveraging ServiceNow as the single system across the project and portfolio management lifecycle including financials and demands.

One single view on ServiceNow provides visibility to all demands, projects and tasks, and helps to drive efficiency and faster completion of projects

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Integration with client’s financial system allows better visibility of planned vs actual cost on the project record

Customization of the project change request process enables the client to track the changes related to scope, cost, and schedule

Prioritization of projects based on business goals helps the client maximize the value they derive from their IT investments

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