Global Services

Global services firm transformed their end-to-end Risk and Compliance Management

  • Client
    Global Services Firm
  • Industry
    B2B Hitech
  • Employees
    10,000+
  • Solution
    ServiceNow Policy &
    Compliance, Risk and Audit Management

Challenges

1000s of controls
Manual evidence collection
Multiple compliance teams

Solution

Information-Technology

The new tailored solution combines multiple ServiceNow products to auto-create risks, and suppports their Assessment and Response process

Training-and-Development

ServiceNow as a single system of record replaced spreadsheets with centralized and consolidated information for policies, compliance, risk and audit

Human-Resource

Ability to easily track available evidence ensured that service management teams no longer needed to provide same type of evidence multiple times

Store-Helpdesk-and-Services

Successful ServiceNow GRC Rollout for two pilot divisions provided the client with a scalable system to drive an enterprise-wide rollout strategy

As a global firm with several lines of business, the client needs to comply with many regulatory authorities and industry standards. Managing their consolidated security framework with 1000s of controls in spreadsheets was challenging. Service Management teams were frustrated because they were being requested to provide the same evidence to multiple compliance teams.

INRY’s team of GRC experts mapped controls and processes in ServiceNow to respective owners, and created automated workflows to eliminate the need for manual evidence collection.

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