With a succession of mergers and acquisitions, the client’s visibility into their assets was limited. Dependence on email and spreadsheets for managing assets created silos within IT leading to extremely manual methods of organizing and reporting.
INRY’s implementation of ServiceNow Asset Management as a single system of action helped the client to move away from all of their manual processes. By introducing the client’s IT teams to the ServiceNow platform early, INRY helped accelerate ease of adoption with a complete replacement of processes.
Automation of inventory checks, purchasing, and software deployment helped improve the turnaround time and reduce labor costs
ServiceNow as a single system of record completely eliminated dependence on spreadsheets within 3 weeks of going live with Asset Management
Performance analytics provided seamless reporting and increased visibility into the client’s asset lifecycle for maintenance, recycling, and replacement
Interactive dashboards and reports painted a clear picture of multiple asset views for the executive leadership without the need for manual processes