With largely outsourced HR services and obsolete HR technology, the client was unable to provide the service experience that their highly tech-savvy employees expected.
INRY conducted highly collaborative workshops with the client’s HR teams including employee relations, payroll, leave of absence, restructure, benefits, compensation, and tuition. With a tailored implementation of ServiceNow HR Service Delivery, INRY guided the client in their effort to insource and take back complete control of their HR operations.
A new employee portal on ServiceNow provided employees with a single starting point to search knowledge, use self-service, and submit requests
ServiceNow workflows and automation prioritize HR requests and guide caseworkers with internal knowledge, task libraries, and email templates
INRY’s PASS methodology facilitated a smooth and engaging experience for HR caseworkers to comfortably adopt a brand new platform
Real-time dashboards and reporting provides HR leadership the insights they to measure, analyze and constantly improve HR efficiency