How a fortune 500 retailer successfully insourced their HR Service Delivery

Consumerized experience for highly tech-savvy employees

Picture of Karthik Kumar Sunder
Fortune 500 Retailer
Client:
Fortune 500 Retailer
Industry:
Retail
Employees:
10,000+
Solution:
ServiceNow® HR

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A new employee portal on ServiceNow provided employees with a single starting point to search knowledge, use self-service, and submit requests
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ServiceNow workflows and automation prioritize HR requests and guide caseworkers with internal knowledge, task libraries, and email templates
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INRY’s PASS methodology facilitated a smooth and engaging experience for HR caseworkers to comfortably adopt a brand new platform
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Real-time dashboards and reporting provides HR leadership the insights they to measure, analyze and constantly improve HR efficiency

With largely outsourced HR services and obsolete HR technology, the client was unable to provide the service experience that their highly tech-savvy employees expected.

INRY conducted highly collaborative workshops with the client’s HR teams including employee relations, payroll, leave of absence, restructure, benefits, compensation, and tuition. With a tailored implementation of ServiceNow HR Service Delivery, INRY guided the client in their effort to insource and take back complete control of their HR operations.


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