How a fortune 500 retailer successfully insourced their HR Service Delivery
Employee Experience Success Story

How a fortune 500 retailer successfully insourced their HR Service Delivery

How a fortune 500 retailer successfully insourced their HR Service Delivery


With largely outsourced HR services and obsolete HR technology, the client was unable to provide the service experience that their highly tech-savvy employees expected.

INRY conducted highly collaborative workshops with the client’s HR teams including employee relations, payroll, leave of absence, restructure, benefits, compensation, and tuition. With a tailored implementation of ServiceNow HR Service Delivery, INRY guided the client in their effort to insource and take back complete control of their HR operations.

Casey’s employees use a single portal to get help from any department in 4 clicks or less-04 A new employee portal on ServiceNow provided employees with a single starting point to search knowledge, use self-service, and submit requests
Iowa DOT accelerates HR Onboarding with EASE-04 ServiceNow workflows and automation prioritize HR requests and guide caseworkers with internal knowledge, task libraries, and email templates
Iowa DOT accelerates HR Onboarding with EASE-01-1 INRY’s PASS methodology facilitated a smooth and engaging experience for HR caseworkers to comfortably adopt a brand new platform
How Casey’s Advertising team provides swift delivery of promotions-03 Real-time dashboards and reporting provides HR leadership the insights they to measure, analyze and constantly improve HR efficiency
RetailB2B Hitech
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