Fortune 500 Retailer

How a fortune 500 retailer successfully insourced their HR Service Delivery

  • Client
    Fortune 500 Retailer
  • Industry
  • Employees
  • Solution
    ServiceNow HR


Outsourced HR
Obsolete technology
Employee experience



A new employee portal on ServiceNow provided employees with a single starting point to search knowledge, use self-service, and submit requests


ServiceNow workflows and automation prioritize HR requests and guide caseworkers with internal knowledge, task libraries, and email templates


INRY’s PASS methodology facilitated a smooth and engaging experience for HR caseworkers to comfortably adopt a brand new platform


Real-time dashboards and reporting provides HR leadership the insights they to measure, analyze and constantly improve HR efficiency

With largely outsourced HR services and obsolete HR technology, the client was unable to provide the service experience that their highly tech-savvy employees expected.

INRY conducted highly collaborative workshops with the client’s HR teams including employee relations, payroll, leave of absence, restructure, benefits, compensation, and tuition. With a tailored implementation of ServiceNow HR Service Delivery, INRY guided the client in their effort to insource and take back complete control of their HR operations.

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