How a large mining company centralized HR to provide consistent employee services

A single place to use self-service, and submit requests

Mining Company
Mining Company
ServiceNow® HR

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A new Shared Services Organization leverages ServiceNow to provide employees with consistent HR services regardless of their physical location
A new global employee portal provides a single place to search knowledge, use self-service, and submit requests
Automated surveys and reporting provide the new shared service organization with the insights they need to track, measure, and improve performance
INRY’s two-phased implementation helped drive ease of adoption with 300 HR cases initiated and 1468 articles viewed by employees within a week

As a major mining and construction organization, the client hires in large numbers and routinely conducts short and long term personnel relocations. However, with 37 regional divisions running independently, HR services were not consistent. With thousands of relocations and new hires onboarded every year, the client needed a future-proof solution for employee services.

With INRY’s implementation of ServiceNow HR, the client was successful in their effort to pull resources from regional divisions and centralize their HR.