How Casey’s accelerated their business and gained insight into their store operations

High dependence on paper, spreadsheets, and manual tasks caused delays and long resolution times at the Casey’s Store Helpdesk. With over 2000 stores and growing, smooth interaction between field service executives, corporate service coordinators, and other departments is critical for Casey’s.

With a targeted implementation of ServiceNow, INRY helped Casey’s leverage automation to streamline interactions, intelligently route Store Helpdesk cases between teams, and efficiently manage the workload of field service executives.