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Iowa DoT cut down IT process friction and improved employee satisfaction Iowa DoT cut down IT process friction and improved employee satisfaction
Employee Experience Success Story

Iowa DoT cut down IT process friction and improved employee satisfaction

Picture of Pruthvi RameshPruthvi Ramesh

https://www.inry.com/hubfs/INRY/PDF/insights/stories/1045_iowa-dot-cut-down-it-process-friction-improved-employee-satisfaction.pdf iowa-dot
Client:
Iowa DoT
Industry:
State
Employees:
3000+
Solution:
ServiceNow® IT Service Management

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The average time taken to resolve incidents has been reduced to less than 25 minutes
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The self-service portal includes a searchable knowledgebase, helping employees answer common questions
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Intuitive issue logging, status tracking, and automated collaboration make it easy to find information, seek help and fix issues fast
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Intuitive dashboards give Iowa DOT the deep insights they need to focus on business outcomes

Putting employees first is at the core of Iowa DOT’s strategy with a mission to deliver great experiences with a human touch. Yet inefficiencies in IT service delivery were holding back innovations within the organization.

INRY implemented ServiceNow® IT Service Management and also built a self-service IT portal to help the client overcome their IT challenges and improve efficiency.

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