Iowa DoT cut down IT process friction and improved employee satisfaction

Self-service portal, searchable knowledgebase and more

iowa-dot
Client:
Iowa DoT
Industry:
Government
Employees:
3000+
Solution:
ServiceNow® IT Service Management

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The average time taken to resolve incidents has been reduced to less than 25 minutes
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The self-service portal includes a searchable knowledgebase, helping employees answer common questions
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Intuitive issue logging, status tracking, and automated collaboration make it easy to find information, seek help and fix issues fast
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Intuitive dashboards give Iowa DOT the deep insights they need to focus on business outcomes

Putting employees first is at the core of Iowa DOT’s strategy with a mission to deliver great experiences with a human touch. Yet inefficiencies in IT service delivery were holding back innovations within the organization.

INRY implemented ServiceNow® IT Service Management and also built a self-service IT portal to help the client overcome their IT challenges and improve efficiency.