Modernize IT services with ServiceNow IT Service Management

A great partner will get you very, very far. And we had a terrific partner in INRY. We love working with them.
Jessie Fields Organizational Development Manager at Dollar General

Modernize IT services with ServiceNow IT Service Management

Evolve ITSM and ITIL beyond legacy ticketing with the powerful Now Platform. Modernize experiences with engaging portals, AI, chatbots, integrations, and more. Leverage our expertise to build an agile IT organization that responds to business needs with high availability and performance.

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4.65 out of 5

ServiceNow ITSM Experts You Can Trust

Leading Elite Partner
Leading Elite PartnerConsistently rated among the top 5 ServiceNow partners
Proven Success
Proven SuccessOur clients love our focus on business outcomes and value
Global locations
Global locationsRound-the-clock availability with global delivery centers


Implementations aligned to client maturity and process complexity


All organizations have some form of IT operations and support. Over 60% of companies already use ServiceNow. Our clients expect INRY services to be targeted for specific outcomes based on current state, or help with building out a roadmap based on organizational objectives.

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General Mills transformed global HR-2

General Mills transformed global HR

General Mills transformed global HR-2

INRY worked with General Mills to implement HRSD with an Employee Service Center with Knowledge Management, Case Management, and Safe Workplace. The first phase of the portal went live in just 8 weeks, and today it is localized in 13 languages to serve General Mills colleagues worldwide.

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ServiceNow ITSM outcomes our customers love

Scoular implemented ServiceNow IT Service Management in 2 weeks
Iowa DoT reduced IT friction with portal and knowledge
New CIO transforms IT and changes the business perception of IT
Donaldson maturing people, process, and ServiceNow after the implementation
UNC Health connects ITSM, IT Financials, and Lawson for financial visibility
Casey's single employee portal for IT, HR, Facilities, and more
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Faster time-to-value than any other ServiceNow ITSM partner

Transform IT to deliver efficient, scalable experiences across your organization. Enable self-service and leverage modern tools like the virtual agent and predictive intelligence to drive continual improvement. Take advantage of our team's strong ServiceNow expertise and our fixed-fee pricing to drive guaranteed results.

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4.65 out of 5

Why INRY for ServiceNow ITSM?

Rapid Time to Value

Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY Assurance


Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

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ROI from ServiceNow ITSM in weeks, not months

Solution Strategy
1-2 weeks
Go-live for the pilot group
4-6 weeks
business readiness, data readiness
2 weeks
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See why organizations of all sizes love working with us
  • University Of Kentucky Healthcare
  • Red Wing
  • General Mills
  • Dollar General
  • Scoular
  • City of Minneapolis
  • FNTS
  • UNC Health
  • Life Time
  • Keller ISD
  • Iowa DoT
  • eLipslife
  • Shriners Hospitals for Children
  • American Greetings
  • Casey's

We are one of the top 5 ServiceNow Partners; Consistently, top 5 globally in competency as assessed by ServiceNow. Over the years, we've been there, done that, and have experience in most areas that our clients are trying to solve.

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ServiceNow Implementations Talk to an Expert Learn more
ServiceNow Implementations

Implement ServiceNow with best practices to maximize ROI and speed up time-to-value

Managed Services Talk to an Expert Learn more
Managed Services

Get round-the-clock assistance and support from ServiceNow experts

Upgrades & Instance Health Talk to an Expert Learn more
Upgrades & Instance Health

Plan and execute ServiceNow upgrades with minimum disruptions

Apps and Accelators Talk to an Expert Learn more
Apps and Accelators

Discover custom apps by INRY designed to deliver great experiences

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ServiceNow ITSM FAQs

ServiceNow has three levels of product Standard, Professional, and Enterprise. Pricing usually depends on the existing ServiceNow relationship and the volume of licenses purchased. Given the diverse customer base, there is no simple answer. We can help you get the right pricing if required. Contact us if you need a high-level ballpark for an initial project business case.

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ServiceNow is an entire ERP for IT beyond ITSM, including IT Automation, IT Business Management, IT Project and portfolio management, risk, and compliance.

Beyond IT Service Management, ServiceNow also provides extensive Enterprise Service Management (ESM) and Workflow automation. This makes it a platform of platforms and drives a significantly higher return on investment than any traditional ITSM or IT ticketing tool.

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