Modernize IT services with ServiceNow IT Service Management

A great partner will get you very, very far. And we had a terrific partner in INRY. We love working with them.
Jessie Fields Organizational Development Manager at Dollar General

Modernize IT services with ServiceNow IT Service Management

Evolve ITSM and ITIL beyond legacy ticketing with the powerful Now Platform. Modernize experiences with engaging portals, AI, chatbots, integrations, and more. Leverage our expertise to build an agile IT organization that responds to business needs with high availability and performance.

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4.52 out of 5

ServiceNow ITSM Experts You Can Trust

Leading Elite PartnerConsistently rated among the top 5 ServiceNow partners
Proven SuccessOur clients love our focus on business outcomes and value
Global locationsRound-the-clock availability with global delivery centers
servicenow-it-sm-maturity

Implementations aligned to client maturity and process complexity

servicenow-it-sm-maturity

All organizations have some form of IT operations and support. Over 60% of companies already use ServiceNow. Our clients expect INRY services to be targeted for specific outcomes based on current state, or help with building out a roadmap based on organizational objectives.

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ServiceNow ITSM outcomes our customers love

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Scoular implemented ServiceNow IT Service Management in 2 weeks
Scoular implemented ServiceNow IT Service Management in 2 weeks
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Iowa DoT reduced IT friction with portal and knowledge
Iowa DoT reduced IT friction with portal and knowledge
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New CIO transforms IT and changes the business perception of IT
New CIO transforms IT and changes the business perception of IT
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Donaldson maturing people, process, and ServiceNow after the implementation
Donaldson maturing people, process, and ServiceNow after the implementation
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UNC Health connects ITSM, IT Financials, and Lawson for financial visibility
UNC Health connects ITSM, IT Financials, and Lawson for financial visibility
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Casey's single employee portal for IT, HR, Facilities, and more
Casey's single employee portal for IT, HR, Facilities, and more
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Ideal Methodology for ServiceNow ITSM

Rapid<br>Time to Value

Rapid
Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY<br>Assurance

INRY
Assurance

Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

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ROI from ServiceNow ITSM in weeks, not months

Solution Strategy
1-2 weeks
Go-live for the pilot group
4-6 weeks
Enablement:
business readiness, data readiness
2 weeks
Targeted
enhancements
Ongoing
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See why organizations of all sizes love working with us
American GreetingsCasey'sGeneral MillsDollar GeneralScoularCity of MinneapolisFNTSUNC HealthLife TimeKeller ISDIowa DoTeLipslifeShriners Hospitals for Children

We are one of the top 5 ServiceNow Partners; Consistently, top 5 globally in competency as assessed by ServiceNow. Over the years, we've been there, done that, and have experience in most areas that our clients are trying to solve.

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ServiceNow Implementations
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ServiceNow Implementations

Implement ServiceNow with best practices to maximize ROI and speed up time-to-value

Managed Services
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Managed Services

INRY CloudCover includes Ask INRY, operations, support, and ongoing enhancements

Upgrades & Instance Health
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Upgrades & Instance Health

Cost effective focus on instance health, maintainability, security and n-1 compliance

Power of the platform
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Power of the platform

Go broad with CMDB, Common Services Data Model (CSDM), AI, chatbots, portals & more

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ServiceNow ITSM FAQs

ServiceNow has three levels of product Standard, Professional, and Enterprise. Pricing usually depends on the existing ServiceNow relationship and the volume of licenses purchased. Given the diverse customer base, there is no simple answer. We can help you get the right pricing if required. Contact us if you need a high-level ballpark for an initial project business case.

ServiceNow is an entire ERP for IT beyond ITSM, including IT Automation, IT Business Management, IT Project and portfolio management, risk, and compliance.

Beyond IT Service Management, ServiceNow also provides extensive Enterprise Service Management (ESM) and Workflow automation. This makes it a platform of platforms and drives a significantly higher return on investment than any traditional ITSM or IT ticketing tool.