With an outdated version of ServiceNow, and no in-house ServiceNow team or advisory partner, the client was not aware of the capabilities that were available for them to leverage in the platform. The leadership wanted to streamline their internal processes and improve efficiency.
INRY conducted collaborative requirement gathering workshops with client teams to identify opportunities to streamline processes and leverage the capabilities of their ServiceNow upgrade.
ServiceNow as a single system of action eliminated the various complexities in their processes and sought a partnership that helps them increase their return on investment
An employee-friendly portal designed with an integrated employee knowledge base helped to defer questions that can be resolved without assistance
A one-stop solution helped the client move their Facilities management to ServiceNow and enabled the facilities team to manage their tasks efficiently
Configuration of ServiceNow to work with ShoreTel provided a more efficient way for the client to manage their calls and their contact databases in ServiceNow