Life Time makes it easy for their Finance team to deliver timely and accurate information Life Time makes it easy for their Finance team to deliver timely and accurate information
Business Operations Success Story

Life Time makes it easy for their Finance team to deliver timely and accurate information

Picture of Pruthvi RameshPruthvi Ramesh

Receiving between 7500 – 10000 emails per month across 30 different mailboxes resulted in backlogs and forced high-paid accountants at Life Time to perform transactional tasks leaving little time for value-add activities. At the end of each month, the team handled P&L requests that required them to manually answer close to 1500 emails within a 24-hour time frame.

With interactive workshops, INRY initiated the implementation of ServiceNow and worked closely with the client to get real-time feedback and accelerate ease of adoption.

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A new centralized SSO-enabled portal provided users the ability to quickly search knowledge, use self-service options, and raise tickets
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A new ‘re-case’ form built on ServiceNow simplified month-end P&L requests and helps the team to provide timely and accurate information
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Real-time reporting allows managers to monitor the volume of requests, status within a workflow, length before resolution, knowledge views and more
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INRY’s assistance in reinforcing adoption helped users to quickly start using ServiceNow and led to a 45% reduction in tickets registered within 3 weeks
https://www.inry.com/hubfs/INRY/PDF/insights/stories/1018_life-time-makes-it-easy-finance-team-deliver-timely-accurate-information.pdf life-time-fitness-logo
Client:
Life Time Fitness
Industry:
Hospitality
Employees:
7000
Solution:
ServiceNow® Financial Management

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