Receiving between 7500 – 10000 emails per month across 30 different mailboxes resulted in backlogs and forced high-paid accountants at Life Time to perform transactional tasks leaving little time for value-add activities. At the end of each month, the team handled P&L requests that required them to manually answer close to 1500 emails within a 24-hour time frame.
With interactive workshops, INRY initiated the implementation of ServiceNow and worked closely with the client to get real-time feedback and accelerate ease of adoption.
![How Casey’s completely transformed their Store leadership training lifecycle-01](https://www.inry.com/hubfs/How%20Casey%E2%80%99s%20completely%20transformed%20their%20Store%20leadership%20training%20lifecycle-01.svg)
A new centralized SSO-enabled portal provided users the ability to quickly search knowledge, use self-service options, and raise tickets
![How Casey’s Advertising team provides swift delivery of promotions-01](https://www.inry.com/hubfs/How%20Casey%E2%80%99s%20Advertising%20team%20provides%20swift%20delivery%20of%20promotions-01.svg)
A new ‘re-case’ form built on ServiceNow simplified month-end P&L requests and helps the team to provide timely and accurate information
![Global services firm transformed their end-to-end Risk and Compliance Management-04](https://www.inry.com/hubfs/Global%20services%20firm%20transformed%20their%20end-to-end%20Risk%20and%20Compliance%20Management-04.svg)
Real-time reporting allows managers to monitor the volume of requests, status within a workflow, length before resolution, knowledge views and more
![Life Time makes it easy for their Finance team to deliver timely and accurate information-04](https://www.inry.com/hubfs/Life%20Time%20makes%20it%20easy%20for%20their%20Finance%20team%20to%20deliver%20timely%20and%20accurate%20information-04.svg)
INRY’s assistance in reinforcing adoption helped users to quickly start using ServiceNow and led to a 45% reduction in tickets registered within 3 weeks