Fortune 500 Mining Company builds HR Shared Services Organization with ServiceNow® and INRY

A single place to search knowledge, use self-service, and submit requests.

As a major construction organization, the client employs thousands of employees and hires in large numbers across North America. They handle over 5000 relocations, 1200 long term leaves, and onboard up to 1500 full-time and 900 college interns every year. The client sought a modern solution to build an SSO that was tailored to their needs, scalable to support their global operations, and simple to access and support.

With INRY’s implementation of ServiceNow HR Service Delivery, the client was successful in their effort to pull resources from regional divisions and centralize their HR.

A new global employee portal provides a single place to search knowledge, use self-service, and submit requests

Email notifications were set up to notify employees of the progress of their cases, and automated case satisfaction surveys helped gauge employee engagement

Automated reporting provides the new shared service organization with the insights they need to track, measure, and improve performance

An integrated knowledge base on the portal helps to search for information quickly, and create cases for various pre-built services including benefits, payroll, onboarding, time off, and general inquiries

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