A Retail Store Chain Facilities requests fulfilled much faster and more efficiently with ServiceNow

Due to the organization's rapid growth, there was an urgent need for the Facilities department at retail store chain to modernize how they ran their operations. The team needed an efficient system to manage facility requests and technician workload.

With ServiceNow, the team was able to consolidate and reform all the pre-existing practices into a unified custom-built application tailored for stores. The new solution helps Facilities Managers to efficiently assign, prioritize, and track progress of tasks, while enabling Facilities technicians to manage their work easily.

The Retail Store Chain unified portal built on ServiceNow helps employees easily submit requests and provides Facilities managers with better visibility into tasks

A new mobile app provides Facilities technicians with a single view of their tasks with notes and status to help them manage their work more efficiently

Simplified prioritization on the new system allows managers to easily assign, re-assign, and closely monitor the progress of critical tasks

A Checkin and Checkout feature tracks time spent on each job and helps improve the fulfillment process and address any additional training needs