ServiceNow CSM Webinar: Are you Driving the Customer Experience?

By 2020, customer experience will overtake price and product as the key brand differentiator, which brings about the question: how much of an emphasis is your business currently placing on Customer Service Management?

  • 86% of buyers will pay more for a better customer service experience
  • More than 50% of organizations will redirect their investments to customer experience innovations this year
  • And by the end of 2018 mobile search will generate 27.8 billion more queries than desktop (Walker Report statistics)

 

Hear the story of American Greetings (NYSE: AGI) journey and how they’re leveraging the ServiceNow Customer Service Management platform to:

  • Insource their customer services
  • Increase customer service by resolving issues faster
  • Proactively connect the enterprise to solve problems faster
  • Act as a single source for customer data
  • Report on common problems and root causes

View the Webinar below:

 

To learn more about how IntegRhythm can help you transform Customer Experience, please send us a message.

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